Privacy Policy

1. Introduction

Royal X Casino 777 ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online casino platform, mobile application, and related services.

By using Royal X Casino 777 services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Full name and date of birth for age verification
• Email address and phone number for account communication
• Residential address for identity verification
• Payment information including bank account details, credit card numbers, and e-wallet information
• Government-issued identification documents for KYC (Know Your Customer) verification
• Username and password for account security

2.2 Technical Information

We automatically collect certain technical information when you use our services:

• IP address and location data
• Device information including operating system, browser type, and device identifiers
• Cookies and similar tracking technologies
• Usage data including pages visited, games played, and time spent on platform
• Transaction history and gaming activity logs

2.3 Communication Records

We maintain records of your communications with our customer support team, including live chat transcripts, email correspondence, and phone call recordings for quality assurance and dispute resolution purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: Creating and managing your account, processing transactions, and providing customer support
• Identity Verification: Verifying your identity and age to comply with legal requirements and prevent fraud
• Regulatory Compliance: Meeting legal obligations including anti-money laundering (AML) and responsible gaming requirements
• Service Improvement: Analyzing usage patterns to enhance user experience and develop new features
• Marketing: Sending promotional offers, bonuses, and updates (with your consent where required)
• Security: Detecting and preventing fraud, abuse, and unauthorized access to our platform
• Legal Requirements: Complying with court orders, legal processes, and regulatory requests

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our platform, processing payments, and providing customer support
• Regulatory Authorities: When required by law or to comply with gaming regulations and licensing requirements
• Legal Compliance: In response to legal processes, court orders, or government requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notification to users)
• Fraud Prevention: Sharing information with fraud prevention agencies and payment processors to prevent fraudulent transactions
• With Your Consent: When you explicitly authorize us to share your information with third parties

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

5. Data Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: 256-bit SSL encryption for all data transmission between your device and our servers
• Secure Storage: Personal and financial data stored in encrypted databases with restricted access
• Access Controls: Multi-factor authentication and role-based access controls for our staff
• Regular Audits: Security assessments and penetration testing to identify and address vulnerabilities
• Firewall Protection: Advanced firewall systems to prevent unauthorized network access
• Payment Security: PCI DSS compliant payment processing systems

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. Types of cookies we use include:

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand how visitors interact with our platform
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality. For more details, please review our Cookie Policy.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to certain processing activities such as direct marketing
• Portability: Request transfer of your data to another service provider
• Restriction: Request restriction of processing under certain circumstances
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact our Data Protection Officer at privacy@royalxcasino777.pk. We will respond to your request within 30 days as required by applicable law.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Account information: Retained while your account is active and for 7 years after account closure for regulatory compliance
• Transaction records: Retained for 7 years as required by financial regulations
• Identity verification documents: Retained for the duration of account activity plus 5 years
• Marketing communications: Until you opt out or withdraw consent
• Support communications: Retained for 3 years for quality assurance purposes

After the retention period expires, we securely delete or anonymize your personal information in accordance with our data destruction procedures.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We ensure appropriate safeguards are in place when transferring data internationally:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions where the destination country provides adequate data protection
• Binding corporate rules for intra-group transfers

By using our services, you consent to the transfer of your information to countries that may have different data protection standards.

10. Children's Privacy

Royal X Casino 777 is strictly intended for users who are 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under the legal gambling age, we will immediately delete that information and close any associated account. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent notice on our platform
• Obtain your consent where required by law

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.